The idea of a dedicated feedback chat for users to voice their opinions or suggestions was proposed by Lemona (220341852) in her unpublished Fireside Interview dated 20 September 2016. This interview was conducted by Four (4444) AKA Crow, who was writing for the xat Chat Blog at the time.
The idea of a feedback chat was revisited by Four nearly two years later when he purchased the inactive chat ‘Feedback’ for a low price from the xat store on 20 May 2018. The previous owners had stylized the chat name as ‘FeedBack’, but this was quickly changed. That same day, Four petitioned the idea to the Contributors group for Feedback to be listed as a Tribute chat on the wiki, which is a status given to chats that ‘may be a useful resource’. After putting forward his arguments in support of the chat, Admins granted the chat Official status, not Tribute, on 8 June 2018.
Although the chat was formally announced in the June 2018 edition of the Monthly Contributor Log, published 1 July 2018, it was necessary to prepare the chat before opening it publicly to users. This included opening a forum club on 23 June 2018, adding Wiki rules beneath the chat on 25 June 2018, buying background images on 29 June 2018, obtaining an unlimited-time bot on 15 July 2018, and creating a blog on 25 August 2018. Four also obtained support from LaFleur (517650537), Arthur (82756724) and Elea (1313) in setting up the chat in its early stages. The original design of the chat notably had a green theme with the (speech) smiley used as a mascot.
The original staff list of Feedback was composed entirely of Contributors, all trusted users, as the original concept of the chat involved a close link with the Contributors group. Four also wanted to dedicate more time towards users’ suggestions rather than monitoring staff activity. This staff policy was later dropped on 29 September 2018 due to a negative reception and a lack of Contributors that visited the chat. It was decided from that point onward that non-Contributors could become staff if they earned it. Lemona was the first non-Contributor to become staff at the chat.
The chat gained a steady following in subsequent months, although LaFleur and Lemona left to pursue their own goals. By May 2019, regular users such as Elea, Arthur, DjCrazy (444000444), Nature (221192) and Valstein (1501270623) were bringing activity to the chat. Suggestions taken on Feedback chat were posted on the forums in May and June 2019. These included creating an exclusive pawn for HTML5 chats, and some Powers Store updates. Additional articles were published to the blog in July 2019, which were ‘Badge Reward’, ‘Why we’re here’, ‘FAQ’, and the ‘History of Feedback’ article you’re reading now.
On 19 August 2019, Four began promoting Feedback on a daily basis via xat’s Promote page, usually for 2-3 hours at a time. This included banner advertisements for the same duration. From 19 August 2019 to 19 September 2019, Feedback was promoted for a total of 60 hours (120 hours when including banner advertising), gaining a total of 116 events. The first staff meeting was held on 19 September 2019 to discuss events from the last month and to discuss plans going forward. Further blog articles were published on 21 September 2019, which were ‘Screenshots’, ‘Staff Meetings’ and ‘History of Suggestions’.
A list of chat hyperlinks was added to the blog on 5 October 2019, as suggested by our moderator Thuk (91667566). An international hits radio was also added to the chat on this day, replacing the previous electronic radio, Frisky Radio. In addition, the standard default yellow smiley line was replaced with cute kaoani smilies from the gkaoani, gkbear, gkkitty and gkpanda group powers. This was designed to make the chat more fun and interactive.
Four posted two more successful topics on the xat forums in October 2019. These were the VRecord idea on the 5th, and the Promotional Packages of Xats and Days idea on the 26th. Both ideas were inspired by users who visited the chat, and both ideas were developed and improved by Feedback staff. Four wrote detailed arguments for both suggestions, and Elea created concept art for them.
Elea also created two haunting Halloween backgrounds for the chat on 17 October 2019, and pumpkins were added to the chat’s smiley line for decoration. Elea also proposed we host our first ever contest, which was a Halloween Costume Contest. This contest took place on 29 October 2019, whereby users could wear a spooky avatar/name/pawn for the chance to win xats. With a forum topic and the official xat Facebook promoting the evening, the contest was a success and the chat had a full visitor list.
On 31 October 2019, Four added the first four screenshots to the ‘Screenshots’ article.
Feedback continues to evolve, and the staff list is ever-changing based on activity, but the chat remains open and dedicated to its purpose of taking suggestions from the community with the aim of changing xat for the better.
Last updated 31 October 2019