Safety Tips

We have had a number of reports recently in relation to fraudulent users. You may share the information below with anyone who is worried about a fraudulent user. Additional information is available here.

Remember:

(1) Volunteers will NEVER ask for your xats, days or powers. Volunteers are rewarded for their services through test powers, which are distributed by admins. Volunteers will not ask for further rewards.

(2) Volunteers will NEVER ask for your password. They do not require this information for anything (nor does any user). The only times that volunteers will ask for your information is if you request a ticket opening (they would ask for your ID, username and the email address associated with your account) OR if you have a ticket open and they ask you within the ticket to answer security questions – in this case, the information should be provided within your ticket.

(3) Volunteers will NEVER private message you on the chats to inform you that your account is blocked for illegal activity or stolen xats. Volunteers have no reason to do this – all account block matters are handled within tickets.

If anyone messages you pretending to be a volunteer, bot, xat staff, contributor or wiki editor, please report them immediately with evidence (see below) and a full detailed explanation. PLEASE DO NOT GIVE THEM YOUR ITEMS OR ANY INFORMATION ABOUT YOUR ACCOUNT.

Please also be vigilant of clicking suspicious links from users (even if the link looks legitimate at first glance, it might have a slight variation of spelling/format). If you are concerned for your safety, please change your password immediately.

What is proper evidence?

Proper evidence may include two full chat screen grabs. The first screen grab must have the messages in their entirety. The second must have the user ID and registered name with the messages partially visible. Both should have the date and GMT time on the screenshots.

Video evidence showing the user ID, registered name, date and GMT time is even better.

Who do I report to?

If they message you on the chats, please report them to the chat’s staff. You should also contact a volunteer on the forums or chats with evidence or open a ticket in the Report Scam department.

If they message you on the forums, please use the report function (the little flag attached to each post) to report them. You can report private messages and conversations.